Shipping Policy
Last updated October 2026
Free shipping uses Regular service. You can upgrade to Expedited on any order, including orders that qualify for free shipping.
Processing
Most orders ship within one business day. Orders placed on weekends or holidays ship the next business day. Delivery times below are transit times counted from the day your order ships.
Rates and delivery times
| Service | Delivery time | Rate |
|---|---|---|
| US Regular | 3 to 6 business days | $8.95, free over $59 |
| US Expedited | 2 to 3 business days | $15.00 |
| Canada Regular | 7 to 21 days | $24.95, free over $125 |
| Canada Expedited | About 7 days | $39.95 |
Free shipping thresholds are based on your order subtotal after discounts, before shipping and tax.
Shipping to Canada
Regular shipping to Canada goes through GlobalPost, which handles duties and customs for you, so there is nothing to pay at the border. Expedited shipping doesn’t include duties, so expedited orders may owe import duties, taxes or brokerage fees on delivery.
Cross-border tracking can sit without updating for several days. That is normal, and it usually catches up once the package reaches Canada Post.
Tracking
You’ll receive a tracking number by email when your order ships. Allow one to two business days for the first carrier scan.
Delays and lost packages
If US tracking hasn’t moved in more than five business days, or Canadian tracking hasn’t moved in more than ten, email us and we’ll open an inquiry with the carrier. If a package is confirmed lost, we’ll reship it at no cost.
Wrong or undeliverable addresses
Please double-check your shipping address at checkout. If a package comes back to us as undeliverable, we’ll reship it once you confirm the correct address. Reshipping is charged at the rates above.
Questions
Email info@peppens.com. A real person will reply within one business day.
