Order processing
Orders are processed Monday through Friday, excluding holidays. Most orders ship within one business day. Orders placed on weekends or holidays are processed the next business day.
Where we ship
We ship throughout the United States and to Canada.
Shipping rates
| Destination | Service | Rate |
|---|---|---|
| United States | Regular — 3–6 business days | $8.95 |
| United States | Expedited — 2–3 business days | $15.00 |
| Canada | Regular — 6–12 business days | $24.95 |
| Canada | Expedited — 4–8 business days | $39.95 |
Free shipping on orders over $125, to both the United States and Canada. Free shipping uses Regular service. If you qualify for free shipping and still want your order faster, you can select Expedited at checkout and pay the rate above.
Canadian orders, duties and taxes
Shipments to Canada may be subject to import duties, taxes, and brokerage fees assessed by Canadian customs. These charges are not included in your order total and are the responsibility of the recipient. We have no control over these charges and cannot predict what they will be.
Delivery estimates for Canada do not include time a shipment spends in customs. Clearance timing is outside our control and can add several days.
Carriers and delivery times
We ship via UPS, USPS, and FedEx. The carrier is selected based on your destination and package size.
The delivery windows shown above are transit times and begin when the package leaves our facility, not when you place your order. Add one business day for processing.
Delivery times are estimates and are not guaranteed.
Tracking
You will receive tracking information once your order ships. Please allow one to two business days for the first carrier scan to appear. A package that has not scanned yet is usually in transit and not lost.
Delayed or lost packages
If your tracking has not updated in more than five business days, contact us at info@peppens.com and we will open an inquiry with the carrier.
If a package is confirmed lost, we will reship your order at no cost to you. Reshipments go out by expedited service.
Incorrect or undeliverable addresses
Please double check your shipping address at checkout. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment. Reshipping costs for address errors are the customer’s responsibility.
Questions
Email info@peppens.com and we will get back to you within one business day.
Amino Wellness LLC dba PepPens · 915 SW Rimrock Way Suite 201-104, Redmond, OR 97756
